Seller and product
VoxFrame is registered in the Netherlands under Chamber of Commerce (KvK) number 42116329 and VAT identification number NL005506619B33. Business address and appointment location: Marnixstraat 1 · 7553 LC Hengelo · office 13 · Netherlands. Visits are available only by appointment on Tuesday, Wednesday and Thursday from 11:00 to 16:00. Contact: support@voxframeplayer.com.
VoxFrame Subtitle Player is a Windows 10/11 x64 desktop application. The permanent Player License has a one-time base price of EUR 24.95 excluding VAT. Cloud prices are also base prices excluding VAT. Stripe adds the applicable VAT based on the customer location and shows the final total including VAT before the payment obligation is created.
Purchase and delivery
After confirmed payment, the same installation is activated automatically as Player Pro. Until activation, only the functions offered without a Player License are available. A qualifying Cloud purchase also grants Player Pro and adds the separate time- or usage-limited Cloud entitlement. No separate Pro installer is required.
The binding Stripe checkout button clearly creates an obligation to pay. Confirmation, these pre-contract details, consent evidence and licence information are provided by e-mail or another durable medium.
Licence, devices and updates
The licence is personal, non-transferable and subject to the device limit shown in the account. You may need to deactivate an old device after moving computers. Do not share licence keys or private builds. The official installer link itself is public.
Security, compatibility and maintenance updates may be required. Updates must not silently remove a paid permanent Player entitlement. Cloud expiry or cancellation does not remove Player Pro granted by the qualifying purchase.
Content and third parties
Use only media, playlists, subtitles and streams for which you have rights or permission. VoxFrame does not provide DRM circumvention, illegal restream access or rights to third-party content.
OpenSubtitles, Stripe, media codecs and optional AI providers have their own availability and terms. Internet-dependent features can fail or change; local core playback remains subject to system and codec compatibility.
Cloud, fair use and accounts
Cloud is not unlimited unless explicitly stated. Quotas, minutes, credits, concurrency and expiry shown before purchase apply. Abuse, attacks, credential sharing or attempts to bypass quotas may be blocked proportionately.
The Player licence does not include VoxFrame's OpenSubtitles API key. Without active Cloud, users supply their own OpenSubtitles API key and optional login. Active Cloud Plus/Pro may use metered OpenSubtitles search/download through VoxFrame's server account; server credentials never enter the player.
Keep account and e-mail access secure. Report suspected compromise promptly. Billing subscriptions can be managed through the account and Stripe portal.
Conformity, support and liability
Mandatory consumer rights and legal remedies for non-conforming digital content remain intact. Report faults with the app version, exact message and a safe reproducible example. VoxFrame may first offer repair, replacement, update or another remedy required by law.
Nothing excludes liability that cannot legally be excluded. For other loss, liability is limited to foreseeable direct loss caused by VoxFrame, subject to mandatory law.
Withdrawal, termination and law
The separate withdrawal and refund policy explains the 14-day right, immediate digital delivery exception, cancellation and statutory remedies. The clearly labelled online route at voxframeplayer.com/cancel/ and the model withdrawal form remain available.
You may stop using the product. VoxFrame may suspend access for material breach, fraud, chargeback or security risk, with restoration where the basis disappears. Dutch law applies without removing mandatory protection of the consumer's country of residence.
Complaints
Submit a complaint through the contact form at support.voxframeplayer.com or e-mail support@voxframeplayer.com. Include the account e-mail, the order reference if available and a concise description, but never send card data, provider secrets or a licence key.
The online form sends a receipt with a reference and UTC timestamp. VoxFrame handles the complaint through the account e-mail and is not affiliated with a separate consumer complaints board. This route does not restrict statutory consumer remedies or the right to contact a competent consumer or data-protection authority.
