Cooling-off period
An EEA consumer normally has 14 days to withdraw from a distance contract without giving a reason. The exact start and exception depend on whether the purchase is digital content or a digital service and on how performance begins.
For immediately supplied digital content such as a Player download or activation, the right can end only after prior express consent to begin during the cooling-off period, acknowledgement of losing that right when supply begins, and confirmation on a durable medium. If those conditions are not met, the applicable right remains.
Player License
The Player License has a one-time base price of EUR 24.95 excluding VAT. Stripe shows the final total including applicable VAT before the order. After valid consent, acknowledgement, confirmation and the start of digital supply, there is no voluntary change-of-mind refund.
This does not affect statutory conformity rights. If the player is not as agreed, VoxFrame must first bring it into conformity free of charge and within a reasonable time where the law provides. A proportionate price reduction or termination and refund can follow in the circumstances set by law.
Cloud services and subscriptions
Cloud prices exclude VAT; Stripe shows the final total including applicable VAT before the order. When a digital service starts during the cooling-off period at the consumer’s express request, the consumer may owe a proportionate amount for service already supplied if the law allows it. The right does not automatically disappear merely because some credits or minutes were used.
A recurring Cloud subscription can be cancelled in the VoxFrame account or Stripe Billing Portal. Cancellation stops the next renewal; access normally continues to the end of the paid period. Cloud cancellation does not remove a permanent Player Pro entitlement from the qualifying purchase.
Requests and remedies
Use voxframeplayer.com/cancel/ for withdrawal or recurring-subscription cancellation. Use the Support route for a fault, misdescription or other non-conformity. Include the account e-mail and, if available, the Stripe receipt reference. Never send card data or a licence key.
An automated receipt confirms submission, not the legal outcome. VoxFrame confirms the reviewed result and any refund to the original payment method. Mandatory consumer rights take priority.
